Prerequisites to enter the EDUCATE Program

• Secondary Education Path
  • Completion of the Career Partnership work experience/college training at Walla Walla Community College
• Work Experience Technical Training Path
  • Certification in three core areas:
    • Electrical / Electronic, Hydraulics, Service ADVISOR
    • Requires three weeks off-site training at Walla Walla Community College

    What you will be learning

    

    Service EDUCATE Overview

    Core Courses:

    • Core courses are courses that Evergreen and John Deere feel are the building "block", that a specific career is built on.
    • A Service Technician has three core courses; "Electrical/Electronic Certification", "Hydraulic Certification" and "Service ADVISOR"

    Resource Utlization

    These courses address subjects related to the day-by-day activities of Service Department personnel. The range of these courses is information for the new employee to resource training for experienced employees. Many courses deal with the computer as a tool for the Service Department.

    Sales and Marketing

    • Selling service should be a vital element of any Service Department
    • Historically technicians are the least used but most effective salesmen
    • Sales occur in the shop, on the farm and in customer meetings
    • Typically sales are one-on-one, so communication skills for technicians can be very helpful
    • These courses address the skills and techniques required of a first-rate sales force

    Product Application

    • These courses focus on Products such as Tractors, Combines, Sprayers, Etc.
    • Their features
    • How they operate
    • How to adjust them
    • How to diagnose failures
    • Some courses relate to the entire machine while other sourses relate to systems that may be used in several machines

    Management Curriculum

    • Management courses are divided into two types
    • Service Management courses that deal with activities of operational management, marketing management and employee and customer relations that are specific to a John Deere Service Manager
    • The Management EDUCATE courses are leadership-management courses that bring together and explore management skills and styles for the Dealership management team

    Service EDUCATE Training Plan

    • Each individual has a "Training Plan"
    • Training plans are built to match employees' desires and company requirements
    • John Deere uses these plans to identify training needs and help develop the curriculum for training
    • Evergreen uses these plans to help "track" and "schedule" training events