Prerequisites to enter the EDUCATE Program
- Secondary Education Path
- Completion of the Career Partnership work experience/college training at Walla Walla Community College
- Work Experience Technical Training Path
- Certification in three core areas:
- Electrical / Electronic, Hydraulics, Service ADVISOR
- Requires three weeks off-site training at Walla Walla Community College
- Core courses are courses that Evergreen and John Deere feel are the building "block", that a specific career is built on.
- A Service Technician has three core courses; "Electrical/Electronic Certification", "Hydraulic Certification" and "Service ADVISOR"
- Selling service should be a vital element of any Service Department
- Historically technicians are the least used but most effective salesmen
- Sales occur in the shop, on the farm and in customer meetings
- Typically sales are one-on-one, so communication skills for technicians can be very helpful
- These courses address the skills and techniques required of a first-rate sales force
- These courses focus on Products such as Tractors, Combines, Sprayers, Etc.
- Their features
- How they operate
- How to adjust them
- How to diagnose failures
- Some courses relate to the entire machine while other sourses relate to systems that may be used in several machines
- Management courses are divided into two types
- Service Management courses that deal with activities of operational management, marketing management and employee and customer relations that are specific to a John Deere Service Manager
- The Management EDUCATE courses are leadership-management courses that bring together and explore management skills and styles for the Dealership management team
- Each individual has a "Training Plan"
- Training plans are built to match employees' desires and company requirements
- John Deere uses these plans to identify training needs and help develop the curriculum for training
- Evergreen uses these plans to help "track" and "schedule" training events
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